Contract between you (the client) and Anna Bobak trading as Fife Counselling
This contract sets out the framework for our relationship:
Confidentiality:
This is a very important aspect of our relationship.
Everything we discuss in our sessions together is confidential except:
1. If I am required to break confidentiality by a court of law;
2. Where, in my opinion, there may be harm to yourself or to others; and
3. For the purposes of supervision*
*Supervision sessions allow me to gain support and guidance on my work and also to check that I am working ethically and competently. I am required to have regular supervision and to discuss my work with my supervisor. I never disclose anything that would enable you to be identified.
GDPR:
I keep brief notes of sessions which are anonymized.
Any data that I hold is securely stored in accordance with GDPR 2018.
Sessions:
Sessions last for 60 minutes, and take place at an agreed time and day.
I also offer shorter check-in sessions to established clients on an ad-hoc basis in times of crisis or when there is a need to address a particular issue.
These shorter check-in sessions are charged at £1 per minute.
Payment:
Payment can be made by bank transfer, payment link or invoice.
Fees should be paid at least 24 hours before your session takes place, or within 24 hours of receiving your invoice.
Form Filling / Letter Writing / Report Writing:
I charge a fee of £2 per minute for reading emails over 500 words, filling in forms, and writing letters or reports that you may need me to complete / write on your behalf.
Cancellation:
I require a minimum of 48 hours notice of any cancellation that you need to make, otherwise the full session fee is payable.
Illness and holidays:
If I am ill, I will contact you as soon as I can to give you as much notice of my need to cancel. I will try to offer an alternative time and day if possible.
If I intend to take a holiday I will give you at least 4 weeks notice and discuss alternative provision with you to support you while I am away.
If you take an extended break, I cannot guarantee that I will be able to hold your preferred appointment time.
Endings:
I am always mindful of endings and am constantly working towards creating a collaborative and mutually agreed ending.
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COSCA Code of Ethics:
COSCA Complaints Procedure:
https://www.cosca.org.uk/application/files/6615/7063/0270/CP_AUGUST_2019_CURRENT.pdf