Fife Counselling is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.fifecounselling.com.
1. Information We Collect
Personal Information: Name, email address, phone number, and any other information you provide through forms or booking sessions.
Usage Data: IP address, browser type, and pages visited, collected automatically through our hosting tools and analytics.
Sensitive Data: Information related to your mental health that you voluntarily provide during communications or appointments.
2. How We Use Your Information
We use the information to:
- Respond to your inquiries.
- Schedule and manage counselling sessions.
- Improve website functionality.
- Comply with legal obligations.
3. Information Sharing
We do not sell, rent, or share your personal information with third parties, except:
- When required by law.
- With service providers who help us operate our website.
4. Data Security
We use a secure hosting platform and additional safeguards to protect your information. Despite our efforts, no online platform is completely secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies to analyze website traffic and improve user experience. You can manage cookies in your browser settings.
6. Your Rights
You have the right to:
- Access your personal information.
- Request corrections or deletions.
- Withdraw consent for data processing.
- Make a complaint about how we handle your personal data (see "How to Complain" below).
To exercise your rights, please contact us at fifecounselling@gmail.com.
7. How to Complain
If you have any concern about how Fife Counselling collects, uses, or looks after your personal data, you have the right to raise it with us directly. We welcome these complaints, as they help us put things right and improve our practice.
You can make a data protection complaint by:
When we receive your complaint, we will:
If you would like to take your complaint further, you can contact the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113. The ICO will usually ask whether you have raised your concern with us first, so we would value the chance to resolve it with you.
8. Changes to This Policy
We may update this policy from time to time. Please review it periodically.
9. Contact Us
If you have any questions or concerns about this privacy policy, please contact us:
Email: fifecounselling@gmail.com
Phone: 07968 460 176